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Assistance with creation of a user’s account
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Configuring the user’s computer to access the Internet
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Basic
configuration of the user’s browser and e-mail program
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Connection problems
Pioneer does
not charge for telephone assistance with the user’s computer; however,
standard phone charges still apply.
Pioneer will
assist users at no charge with most standard Internet software. This
includes configuration of the TCP/IP stack for Windows, Apple OS
System 7.5 and higher, Internet Explorer, Netscape, Eudora E-Mail,
Netscape E-Mail, News Readers, and others. |
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IRC
programs and other non-standard software must be supported by the
individual vendors of the product
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Advanced
customization of user’s software
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On-site
set-up and troubleshooting
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Hardware
troubleshooting
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Non-standard Internet software
Support on a
non-standard software product, we may require a copy of the software
and time to research the product before being able to assist you and
we may charge a fee.
Assistance
with HTML coding, FTP and web design on your web pages is available
for a nominal fee, for more information e-mail
webmaster@pld.com.
Assistance
with hardware is limited to basic troubleshooting. Pioneer is not able
to offer assistance with BIOS settings or physical replacement of
components. |
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Pioneer Internet is pleased to offer various technical support pages
to make your internet accessing run smoothly. To view this information
click on a link below!
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